Shipping policy
Shipping
Shipping and delivery information
Due to safety precautions, please allow 2-7 business days for your order to be processed, shipped and on its way to you.
Processing and shipping times may increase during holidays and other peak seasons.
Estimated delivery times on our storefront are only available to customers in the following countries: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Latvia, Mexico, New Zealand, Norway, Poland, Portugal, Republic of Korea, Singapore, Spain, Sweden, Switzerland, United Kingdom and the United States.
Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment's tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our respective warehouse.
Please note that once an order is placed it cannot be cancelled or changed. We cannot change the shipping address or the shipping method selected.
Shipping options, Custom fee’s & Duty
Shipping cost/s will be calculated at check out and added to basket for client to pay. Orders take on average 5-14 business days to arrive once your order leaves our distribution centre.
All duty, tax, import taxes and/or custom fees are prepaid by Dons Fortress Ltd for clients in countries that allow DDP (Delivered Duty Paid). For clients in countries that only allow DDU (Delivered Duties Unpaid), the client and not DONS FORTRESS LTD are liable to pay the duties before your local customs authority allow your goods to be delivered to you.
Please note Customs Authorities automatically add VAT, Duty & Customs fee’s to orders valued at 135 GBP (excluding shipping) and over. This is beyond DONS FORTRESS LTD’s control. Again, this is prepaid by Dons Fortress Ltd on orders to countries where DDP (Delivered Duties Paid) is available.
For deliveries to Alaska, Hawaii and Puerto Rico, your order will be automatically upgraded to air delivery at checkout.
We are unable to combine separate orders into a single shipment.
We do not ship to PO boxes.
International shipping options and costs
International shipping will be shown at checkout. During checkout we calculate shipping costs based on your location and estimated weight of your package.
Signature required
Due to the high value of our products, there will be a signature required upon delivery of all packages.
Failed delivery/ returned to sender/ abandoned packages
If your package cannot be delivered to the given shipping address due to incorrect shipping address and/or phone number, the package will be returned to the sender (DONS|FORTRESS) at the customer’s expense.
If the receiver is absent upon all delivery attempts, your package will be held at a local sorting centre for pick up. If the customer fails to pick up the package for any reason, the package will be returned to the sender (DONS|FORTRESS) at the customer’s expense.
For international customers, if you refuse receipt of your package, the package will be returned to DONS|FORTRESS at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.
Packages will be held at customs for 30 days, after which it will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.
Damaged/opened box
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us at shop@donsfortress.com
Out of Stock Item/s
Out of stock order item/s
In the event an order is placed and payment is taken for an item or items out of stock, a full refund will be processed back to you through your purchase payment method. Please allow 5-7 business days for fund to show after the refund has been processed.