Frequently Asked Questions
What is Dons Fortress?
Dons Fortress is a UK-based modern luxury streetwear brand focused on structured silhouettes, heavyweight fabrics, refined finishes and understated presence.
Our collections are built around elevated everyday pieces, including premium denim, heavyweight fleece, outerwear, shirting, tailored essentials and modern streetwear staples.
Where is Dons Fortress based?
Dons Fortress is based in the United Kingdom.
We operate as a UK brand and ship to customers in the UK and internationally, where available.
Do you ship internationally?
Yes. Dons Fortress ships internationally where delivery is available at checkout.
Shipping options, costs and estimated delivery times are shown during checkout before payment is completed.
Are prices inclusive of VAT?
Prices shown on our website are inclusive of VAT where VAT applies.
No additional VAT is added at checkout.
How do I choose the correct size?
Each product page includes a product-specific size chart and fit guidance.
We recommend comparing the measurements shown on the product page with a similar garment you already own. This is the most accurate way to choose your size, as Dons Fortress pieces may vary between regular, relaxed, oversized, loose and structured silhouettes.
Are your garments true to size?
Fit varies depending on the garment category, fabric weight and intended silhouette.
Some pieces are designed for a regular fit, while others are intentionally relaxed, oversized or structured. Please refer to the fit notes on each product page before placing your order.
What does “oversized” or “relaxed” fit mean?
An oversized fit is designed to sit larger on the body with more volume and a looser silhouette.
A relaxed fit offers additional ease and comfort while remaining more controlled than an oversized fit.
For the intended Dons Fortress silhouette, we recommend taking your usual size unless the product page advises otherwise.
How should I care for my garment?
Please follow the care guidance provided on each product page and on the garment care label.
As a general guide, wash garments at 30°C on a gentle cycle, wash inside out where possible, avoid ironing directly over printed or decorated areas, and do not bleach or dry clean unless the care label states otherwise.
Will all products fit the same?
No. Fit may vary between product categories and fabric types.
Denim, fleece, shirting, outerwear and tailored pieces each have different structures and intended silhouettes. Always check the size chart and product description for the specific item before ordering.
Are Dons Fortress products limited?
Some Dons Fortress pieces may be released in limited quantities or as part of specific collection phases.
Availability may vary depending on colour, size and product demand. Once a product or size is unavailable, restocks are not always guaranteed.
Do your products include branded finishing?
Many Dons Fortress garments include custom finishing such as Dons Fortress label tags, product hang tags and in-package thank-you cards.
Selected products may also include additional branded details, depending on the garment design and collection.
Can I return or exchange an item?
Return and exchange eligibility depends on the condition of the item and the terms stated in our Returns Policy.
Items should be returned unused, unworn and in their original condition, with tags and packaging where applicable. Please review our Returns Policy before placing an order.
What should I do if my order arrives faulty or incorrect?
If your order arrives faulty, damaged or incorrect, please contact Client Services as soon as possible with your order number and clear photos of the issue.
We will review the matter and advise on the next steps.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact Client Services as soon as possible.
Once an order has entered processing or fulfilment, we may not be able to amend or cancel it.
How can I contact Client Services?
You can contact Client Services through the contact details provided on our website.
When contacting us about an order, please include your order number, full name and the email address used at checkout so we can assist you more efficiently.