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TERMS OF SERVICE

Last updated: 19/06/2026

These Terms of Service apply to your use of www.donsfortress.com and to any order placed with Dons Fortress Ltd through our website.

By using our website, placing an order, creating an account or interacting with our services, you agree to these Terms of Service.

 

  1. Company Information

This website is operated by Dons Fortress Ltd.

Company name: Dons Fortress Ltd
Company registration number: 13820646
VAT registration number: GB 402 4815 30
Registered office / business address: 5th Floor, 167-169 Great Portland Street, London, United Kingdom, W1W 5PF
Contact email: shop@donsfortress.com
Website: www.donsfortress.com

References to “Dons Fortress”, “we”, “us” or “our” refer to Dons Fortress Ltd. References to “you” or “customer” refer to the person using our website or placing an order.

 

  1. Use of Our Website

You may use our website for lawful personal shopping, browsing and brand-related purposes only.

You must not use our website for fraud, unlawful activity, website interference, unauthorised copying, commercial exploitation of our content, abuse of promotions, abuse of returns, or any action that may harm Dons Fortress, our customers, our systems or our brand.

We may suspend, restrict or refuse access to our website where we reasonably believe there has been misuse, fraud, abuse or breach of these Terms of Service.

 

  1. Product Information

We aim to present product information accurately, including product names, descriptions, sizing, fit guidance, materials, colours and care instructions.

Slight variations may occur due to screen display settings, garment production batches, fabric texture, dyeing, finishing, print method, lighting, photography, materials and construction.

Product images, descriptions and measurements are provided for guidance. They do not guarantee that every item will be identical in appearance, colour, finish or measurement.

 

  1. Sizing and Fit

Sizing and fit guidance is provided to help customers choose the most suitable size.

Some Dons Fortress products are designed with oversized, relaxed, structured, regular, tapered, wide-leg or fitted silhouettes. Customers should read the product description and fit notes carefully before ordering.

If you are unsure about sizing, please contact us before placing an order.

Dons Fortress is not responsible for a customer selecting the wrong size, although your statutory rights and our returns process may still apply.

 

  1. Pricing, VAT and Currency

All prices displayed on our website are shown in the currency selected or made available at checkout.

Our prices are VAT-inclusive where VAT applies. We do not add VAT on top at checkout.

Where VAT, duties, taxes or other charges apply, they will be treated in accordance with applicable law, checkout settings, delivery destination and fulfilment method.

Prices may change at any time without notice. Price changes will not affect orders that have already been accepted by us, unless there has been an obvious pricing error.

We reserve the right to correct pricing errors, product errors or checkout errors. If an error affects your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

 

  1. Orders

When you place an order, you are making an offer to purchase the selected product or products.

An order confirmation email confirms that we have received your order. It does not necessarily mean that your order has been accepted, produced or dispatched.

We reserve the right to refuse, cancel or limit an order where necessary, including where payment cannot be verified, the product is unavailable, there is a pricing or stock error, fraud is suspected, delivery information is incomplete, fulfilment is not possible, or the order breaches these Terms of Service.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

 

  1. Payment

Payment must be made using one of the payment methods available at checkout.

By placing an order, you confirm that you are authorised to use the payment method provided.

Payments are processed by third-party payment providers. Dons Fortress does not store full card details.

Orders may be subject to fraud checks, payment verification and security review. We reserve the right to cancel or hold an order if payment appears unauthorised, suspicious or high risk.

 

  1. Production and Fulfilment

Some Dons Fortress products may be produced, finished, packed or fulfilled after an order has been placed.

Production and fulfilment times may vary depending on product type, order volume, product availability, operational capacity, destination and seasonal demand.

Estimated processing, fulfilment or delivery times are estimates only and are not guaranteed unless expressly stated.

Where an item becomes unavailable after an order is placed, we may contact you to offer a replacement, alternative, delayed fulfilment or refund.

 

  1. Shipping and Delivery

Shipping options, delivery estimates and shipping charges are shown at checkout where available.

Customers currently pay a shipping charge unless a free-shipping threshold or promotion applies. Dons Fortress may absorb part of the true delivery cost as part of our customer-experience approach.

Delivery estimates are not guaranteed. Delays may occur due to production, fulfilment, courier networks, customs, weather, public holidays, address issues, security checks or events outside our control.

Once an order has been dispatched, delivery is handled by the relevant courier or fulfilment partner.

Customers are responsible for providing accurate delivery information. Dons Fortress is not responsible for failed delivery, delay, loss or additional costs caused by incorrect or incomplete address details provided by the customer.

If your order is returned to sender, delayed, lost or marked as delivered but not received, please contact us so we can review the matter.

 

  1. International Orders

International orders may be subject to customs checks, import duties, taxes, brokerage fees or other charges depending on the destination country.

Where duties, taxes or import charges are collected at checkout or handled through a delivered-duty-paid arrangement, this will be reflected in the checkout experience where applicable.

Where such charges are not collected at checkout, the customer may be responsible for paying any applicable duties, taxes, fees or customs charges required by the destination country.

Dons Fortress is not responsible for delays caused by customs authorities, border checks or local import procedures.

Customers are responsible for ensuring that products ordered can lawfully be imported into their country.

 

  1. Returns and Cancellation Rights

We want customers to be satisfied with their order. If you need help with a return, cancellation or refund request, please contact us at shop@donsfortress.com.

For online purchases, customers may have a legal right to cancel an order within a limited period after receiving the goods, subject to applicable law and any legal exceptions. UK online sellers must tell customers about their cancellation rights, and customers generally have the right to cancel within 14 days after delivery for eligible online purchases.

To request a cancellation or return, you should contact us within 14 days of receiving your order. Once you have notified us of your cancellation, goods should usually be returned within 14 days unless we agree otherwise.

Returned items should be unworn, unused, unwashed, undamaged and returned with original tags, packaging and any included items where possible.

We reserve the right to reduce a refund where goods have been handled beyond what is necessary to inspect them, or where they are returned damaged, worn, altered, washed, marked, scented or incomplete, where permitted by law.

For change-of-mind returns, customers may be responsible for return postage unless we confirm otherwise or unless applicable law requires otherwise.

Your statutory rights are not affected.

 

  1. Faulty, Damaged or Incorrect Items

If you believe your item is faulty, damaged or incorrect, please contact us as soon as possible at shop@donsfortress.com.

Please include your order number, full name, a clear description of the issue, and photographs or video showing the fault, damage or incorrect item. Where relevant, please also include photographs of the packaging.

Where an item is confirmed to be faulty, damaged or incorrect, we will review the matter and offer an appropriate remedy in accordance with applicable law. Businesses must not mislead customers about their legal refund and return rights, and sale items carry the same refund rights as full-price items where legal rights apply.

We may request evidence or further information before approving a remedy.

Normal wear and tear, accidental damage, misuse, incorrect washing, failure to follow care instructions, alteration, improper storage or damage caused after delivery may not be treated as a product fault.

 

  1. Refunds

Approved refunds will usually be issued to the original payment method used at checkout, unless another method is agreed or required.

Refund processing times may vary depending on payment provider, bank, card issuer or checkout method.

Where a full order is validly cancelled within the applicable statutory cancellation period, qualifying payments will be refunded in accordance with applicable law.

Where only part of an order is returned or cancelled, any refund may relate only to the returned or cancelled item or items, unless otherwise required by law.

Shipping charges, duties, taxes or other costs may be treated differently depending on the reason for the return, the order destination, the fulfilment method and applicable law.

Dons Fortress may, at its discretion, choose to offer a more generous resolution than the minimum required by law. Any such discretionary resolution does not create an automatic entitlement in future cases.

 

  1. Exchanges

We may offer exchanges where stock, fulfilment and product availability allow.

Exchanges are not guaranteed.

If an exchange is not available, we may offer a refund, replacement, store credit or alternative resolution depending on the circumstances and applicable law.

 

  1. Promotions and Offers

Promotions, discounts, codes, launch offers or other incentives may be subject to additional terms.

Unless stated otherwise, discount codes cannot be combined, discounts cannot usually be applied retrospectively, promotions may be withdrawn or changed at any time, and offers may be limited by product, collection, region, order value, date or customer account.

Dons Fortress reserves the right to refuse or cancel promotional activity where fraud, abuse or technical error is suspected.

 

  1. Customer Accounts

Customers may be able to create an account on our website.

You are responsible for keeping your login details secure and for all activity under your account.

You must provide accurate and current information.

We may suspend, close or restrict an account where we reasonably suspect fraud, abuse, misuse, unlawful activity or breach of these Terms of Service.

 

  1. Customer Communications

We may contact you about your order, delivery, returns, refunds, account, security, customer service or important website updates.

Where you have opted in to marketing, we may send you brand updates, product releases, collection news, offers or other promotional communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Service-related messages about your order or account may still be sent where necessary.

 

  1. Intellectual Property

All content on this website belongs to Dons Fortress Ltd or is used by us with permission.

This includes brand names, logos, product names, product designs, artwork, graphics, photographs, video content, written copy, website layout, symbols, icons, campaign imagery, social media content, packaging design, product labels and tags.

You must not copy, reproduce, distribute, modify, sell, exploit, imitate or use our intellectual property without written permission.

Nothing on this website grants you any licence or right to use Dons Fortress intellectual property.

Unauthorised use may result in legal action.

 

  1. User Content and Reviews

If you tag Dons Fortress, submit a review, send images, provide feedback or share content with us, you confirm that you own or have permission to share that content.

By sharing content with us, you grant Dons Fortress permission to view, store, repost, feature or use that content for brand, marketing, customer-service or promotional purposes, unless you tell us otherwise.

We may edit user-submitted content for formatting, length or presentation, provided the meaning is not materially changed.

We are not required to publish or use any customer content.

You must not submit content that is unlawful, abusive, defamatory, discriminatory, misleading, infringing, obscene or harmful.

 

  1. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, social platforms, apps, fulfilment partners or services.

We are not responsible for third-party websites, policies, content, security, availability or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

 

  1. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our website uses cookies and similar technologies in accordance with our Cookie Policy.

By using our website, you acknowledge that your personal information and cookie preferences will be handled as described in those policies.

 

  1. Product Care

Customers are responsible for following the product care instructions provided on the product page, garment label or packaging.

Failure to follow care instructions may affect the appearance, fit, print, fabric, finish or durability of a product.

Damage caused by incorrect washing, drying, ironing, storage, alteration, misuse or neglect may not be treated as a product fault.

 

  1. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, Dons Fortress is not liable for indirect or consequential losses, loss of profit, loss of revenue, website downtime, third-party service failure, courier or customs delays outside our reasonable control, customer misuse of products, failure to follow care instructions, incorrect delivery information provided by the customer, or events beyond our reasonable control.

Our liability in relation to an order will not exceed the amount paid for the relevant product or order, except where applicable law requires otherwise.

 

  1. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control.

This may include courier disruption, customs delays, strikes, weather events, public holidays, supplier disruption, technical failures, payment-provider issues, cyber incidents, government restrictions, war, civil unrest, emergency events, pandemics or other circumstances beyond our reasonable control.

Where such events affect an order, we will take reasonable steps to update you and resolve the matter.

 

  1. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the updated date shown above.

Changes will apply from the date they are published unless stated otherwise.

Your continued use of our website after changes are published means you accept the updated Terms of Service.


  1. Severability

If any part of these Terms of Service is found to be invalid, unlawful or unenforceable, the remaining sections will continue to apply.


  1. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory consumer protection laws in the country where you live.

Any disputes will be subject to the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings elsewhere.


  1. Contact

For questions about these Terms of Service, orders, returns, refunds or customer support, please contact:

Dons Fortress Ltd
Email: shop@donsfortress.com
Address: 5th Floor, 167-169 Great Portland Street, London, United Kingdom, W1W 5PF
Website: www.donsfortress.com

Please include your order number where relevant so we can assist you more efficiently.